Refund Policy

Effective Date: June 4, 2026

At Fixdron, operated by LITTLE CREAM LLC, we want you to be satisfied with every purchase. This Refund Policy explains our rules for returns, refunds, and exchanges. By placing an order on our website, you agree to the terms below.

1. Return Eligibility

You may return most items within 30 days of delivery, provided the item meets the following conditions:

  • Condition: The item must be unused, undamaged, and in its original packaging with all accessories included.
  • Proof of Purchase: A valid order number or receipt must be provided.
  • Non-Returnable Items: The following items cannot be returned for hygiene and safety reasons:
  1. Opened or used propellers
  2. Adhesives, tapes, or thermal pastes that have been opened
  3. Soldering tools or consumables that show signs of use
  4. Downloadable software or digital products (if applicable)
  5. Items marked as "Final Sale" or "Clearance"

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us First: Email us at service@fixdron.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return. Do not ship any item back before receiving authorization — returns sent without prior approval may not be accepted.
  2. Receive Your RMA: We will review your request within 2 business days and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping address based on your region.
  3. Ship the Item: Pack the item securely in its original packaging. Write your RMA number clearly on the outside of the package and ship to the address we provide.
  4. Inspection: Once we receive the returned item, we will inspect it within 5 business days to confirm it meets the eligibility conditions above.

3. Refunds

If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method (PayPal, credit/debit card, etc.) used for the purchase.
  • Refund Amount: The full item price will be refunded. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
  • Refund Timeline: Once approved, we initiate the refund immediately. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or incorrect, please contact us at service@fixdron.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos or a short video. We will review your claim within 2 business days and provide a resolution, which may include a full refund, a free replacement, or a prepaid return label.

5. Exchanges

We currently do not offer direct exchanges. Please return the original item following the process above and place a new order for the desired item.

6. Chargebacks and Disputes

We encourage you to contact us at service@fixdron.com before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication.

7. Order Cancellations

  • Before Shipment: Orders that have not yet been shipped can be cancelled for a full refund. Contact us as soon as possible at service@fixdron.com.
  • After Shipment: Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the item.

8. International Returns

Customs duties, import taxes, and brokerage fees are non-refundable. The correct return address will be provided with your RMA — please do not ship returns to our business registration address, as it is not a return processing facility. Please mark return packages as "Returned Goods" or "Warranty Return" on customs forms.

9. Contact Us

For all return, refund, or cancellation inquiries:

  • Email: service@fixdron.com
  • Company: LITTLE CREAM LLC
  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST). Saturday – Sunday: Closed.

We respond to all inquiries within 24 hours on business days.

10. Your Statutory Rights

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction.