Refund Policy

Effective Date: June 4, 2026

At Fixdron, operated by Shenzhen Daban Electronic Technology Co., Ltd., we want you to be satisfied with every purchase. This Refund Policy explains our rules for returns, refunds, and exchanges. By placing an order on our website, you agree to the terms below.

1. Return Eligibility

You may return most items within 30 days of delivery, provided the item meets the following conditions:

  • Condition: The item must be unused, undamaged, and in its original packaging with all accessories included.

  • Proof of Purchase: A valid order number or receipt must be provided.

  • Non-Returnable Items: The following items cannot be returned for hygiene and safety reasons:

    • Opened or used propellers

    • Adhesives, tapes, or thermal pastes that have been opened

    • Soldering tools or consumables that show signs of use

    • Downloadable software or digital products (if applicable)

    • Items marked as "Final Sale" or "Clearance"

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us at [请填写客服邮箱, 如 support@fixdron.com] within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return.

  2. Await Approval: We will review your request within 2 business days and provide a return authorization along with the return shipping address.

  3. Ship the Item: Pack the item securely in its original packaging. Include your order number inside the package. Ship the item to the address we provide. Do not send items back without prior authorization, as they may not be accepted.

  4. Inspection: Once we receive the returned item, we will inspect it within 5 business days to confirm it meets the eligibility conditions above.

3. Refunds

If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method (PayPal, credit/debit card, etc.) used for the purchase.

  • Refund Amount: The full item price will be refunded. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

  • Refund Timeline: Once approved, we initiate the refund immediately. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Items

We take quality seriously at Fixdron. If you receive an item that is:

  • Damaged in transit

  • Defective or not functioning as described

  • Incorrect (wrong item or wrong variant shipped)

Please follow these steps:

  1. Contact us within 7 days of delivery at service@fixdron.com. Include:

    • Your order number

    • A description of the issue

    • Clear photos or a short video showing the damage, defect, or incorrect item

  2. We will review your claim within 2 business days and provide a resolution, which may include:

    • A full refund (including original shipping)

    • A free replacement shipped at no cost

    • A prepaid return label if we require the item back

For defective items, we reserve the right to confirm the defect is not due to improper installation or misuse. If the item is found to be functional or user-damaged, a refund may be declined.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item or variant, please:

  1. Return the original item following the standard return process above.

  2. Place a new order for the desired item on Fixdron.

This ensures the fastest processing and avoids delays in getting you the right part.

6. Chargebacks and Disputes

We encourage you to contact us directly at service@fixdron.com before initiating a chargeback or payment dispute with your bank or payment provider. Most issues can be resolved quickly without the time and complexity of a formal dispute. Chargebacks filed without prior contact may result in delayed resolution.

7. Order Cancellations

  • Before Shipment: Orders that have not yet been shipped can be cancelled for a full refund. Contact us as soon as possible — at Fixdron, we process orders quickly, typically within 24 hours.

  • After Shipment: Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the item, following the standard return process above.

8. International Returns

For orders shipped outside of China, customs duties, import taxes, and brokerage fees are non-refundable. If a return is shipped from outside China, please mark the package as "Returned Goods" or "Warranty Return" on customs forms to avoid additional charges. Any customs fees we incur on the return will be deducted from your refund.

9. Contact Us

For all return, refund, or cancellation inquiries, please reach out:

  • Email: service@fixdron.com

  • Company: Shenzhen Daban Electronic Technology Co., Ltd.

  • Address: 28G-E63, Fortune Building, No. 88, Fuhua 3rd Road, Gangxia Community, Futian Street, Futian District, Shenzhen

  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST / UTC+8)

We respond to all inquiries within 24 hours on business days.

10. Your Statutory Rights

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction. If local law mandates a longer return period or additional rights, those apply in addition to this policy.